Frequently Asked Questions

Enter your pickup address, choose your service, upload photos of your items, pick a 2-hour window between 6 AM and 8 PM, and enter your card. Small jobs get instant pricing; larger jobs get a fast photo-based quote. The whole thing takes about 2 minutes.

For a one-time pickup, your card is authorized when you book and charged after the pickup is complete. Recurring recycling and Bingo Monthly plans are billed monthly; we show the plan price and payment terms when you set up service.

For a one-time job, the hold reserves your pickup window and confirms your payment method works without charging you yet. Cancel at least 2 hours before your window and the hold is released with no charge; late cancellations may have a fee under our Cancellation Policy.

Absolutely — call or text 850-321-3047 between 6 AM and 8 PM. Online booking is the fastest way to lock in a window, but we're happy to help by phone.

Yes, when the schedule allows. If today still has open windows, same-day options appear automatically in the booking form with a $39 same-day fee.

No. We do not pick up items from inside the home. Items must be placed curbside, outside, in the driveway, garage, apartment exterior, business exterior, storage unit, or another accessible pickup location.

Anywhere outside and accessible: the curb, driveway, garage (door open or access provided), outside your apartment, outside your business, at your storage unit, or another exterior spot. Tell us exactly where in the booking notes.

Hazardous waste, medical waste, asbestos, chemicals, fuel, wet paint, explosives, illegal materials, biohazard waste, and anything unsafe or restricted by law. Unsure? Include it in your photos and we’ll confirm.

Yes — we pick up cardboard, household recyclables, small electronics, and some metals, and route them to recycling facilities whenever possible. A monthly recycling subscription starts at $39. TVs and large appliances are priced as bulk items, not included in the flat recycling rate.

No. As long as your items are outside and accessible (and any gate codes are in your booking notes), we’ll complete the pickup and send you photos and a receipt.

If the job on arrival is larger than your booking, we’ll send you a revised quote by text or email before doing anything. You approve the new price online — only then is the higher amount authorized and captured. No surprise charges, ever.

Yes — use the link in your confirmation email or call us. Rescheduling is free with at least 2 hours’ notice before your window. See our Cancellation Policy for details.

Yes. Place items outside your unit, in the breezeway, or at the complex curb per your community rules, add your building/unit number and any gate code at booking, and we’ll handle it.

Yes — offices, retail, restaurants, storage facilities, and property managers. Items should be staged outside or in a loading area. Large commercial jobs get a custom quote.

Often, yes. Addresses beyond our standard 50-mile radius automatically get a small per-mile travel fee, and longer trips get a custom quote. Enter your address in the booking form to see your options instantly.

Yes — choose monthly ($39/mo), every two weeks ($78/mo), or weekly ($156/mo), with billing once a month. This covers a regular recycling load, not a household garbage bin or large bulk items. Request a plan through the booking form and we’ll confirm your route and start date.

A recurring bulk-item or recycling pickup plan. With one pickup a month, Basic is $39/mo for up to 2 eligible bulk items or a recycling load; Plus is $69/mo for up to 4 items or a small pile. You can also request every-two-weeks or weekly service at a higher monthly rate. TVs and large appliances may need separate pricing; send photos so we can confirm.

No. We offer scheduled recycling and bulk-item plans, plus one-time pickups of bagged overflow trash or cleanout debris. For a regularly emptied household garbage bin, contact your city sanitation service or a local curbside hauler.